Overview
CustomerInterviews.AI is a digital, subscription-based service operated by CustomerInterviews LLC. We do not sell or ship physical goods, so no return or shipping process applies. This policy explains how billing, cancellation, refunds, and payment disputes work. It forms part of our Terms & Conditions.
If anything here is unclear, or you have a billing question, email us at hello@customerinterviews.ai — we’re happy to help.
Billing
- Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the plan you choose).
- All prices are stated and charged in US Dollars (USD) unless otherwise indicated at checkout.
- Payments are processed securely by Stripe. We never store your full card details.
- Subscriptions renew automatically at the end of each billing period until cancelled.
Cancelling your subscription
- You can cancel at any time from your account dashboard at app.customerinterviews.ai, or by emailing hello@customerinterviews.ai from the email address on your account.
- Cancellation takes effect at the end of your current billing period. You keep full access to the Service until then, and you will not be charged again after that.
- Unused credits expire at the end of the billing period in which you cancel; they are not converted to cash.
Refunds
- Because you receive access to the Service immediately and billing is in advance, subscription fees are generally non-refundable, and we do not provide refunds or credits for partial billing periods, unused credits, or periods where you did not use the Service.
- If you believe you have been charged in error — for example, a duplicate charge, a charge after you cancelled, or an incorrect amount — contact us within 30 days of the charge and we will investigate and refund any amount charged in error.
- We may, at our discretion, offer refunds or account credits in other circumstances, considered case by case.
- Nothing in this policy limits any rights to a refund that you have under applicable consumer protection law.
Approved refunds are returned to the original payment method, normally within 5–10 business days of being issued, depending on your bank.
Billing disputes
If you have any concern about a charge, please contact us first at hello@customerinterviews.ai with the email address on your account, the date of the charge, and the amount. We aim to respond to billing enquiries within 2 business days and to resolve disputes quickly and fairly — this is almost always faster than a card dispute through your bank.
If you raise a chargeback with your card issuer, we will provide the issuer with records of the subscription and its use as part of the dispute process.
Changes to this policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date and apply to charges made after the update takes effect.
CustomerInterviews LLC
30 North Gould Street, Ste R, Sheridan, WY 82801, United States
Email: hello@customerinterviews.ai
