Terms & Conditions

1. Agreement to these terms

These Terms & Conditions (“Terms”) govern your access to and use of the CustomerInterviews.AI website and platform (the “Service”), operated by CustomerInterviews LLC, a Wyoming limited liability company (“CustomerInterviews”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

If you do not agree to these Terms, do not use the Service.

2. The Service

CustomerInterviews.AI is an AI-powered customer research platform that helps teams plan research studies, recruit participants, conduct AI-moderated interviews, and analyse the results. Features and plan limits are described on our pricing page and may evolve over time.

3. Accounts

You must provide accurate, complete information when creating an account and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at hello@customerinterviews.ai if you suspect unauthorised use of your account.

4. Subscriptions, billing, and credits

• Subscriptions. The Service is sold as a recurring subscription, billed monthly or annually in advance. All prices are stated and charged in US Dollars (USD) unless otherwise indicated at checkout.
• Payment. Payments are processed by Stripe. By subscribing, you authorise us (via Stripe) to charge your payment method on a recurring basis until you cancel.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Credits. Plans include a monthly credit allowance used for actions such as conducting interviews, recruiting participants, and generating analysis. Credits reset each billing cycle and do not roll over. Additional credit top-ups may be purchased at any time.
• Plan changes. You may upgrade at any time, with immediate access to the higher plan. Downgrades take effect at your next billing cycle.
• Price changes. We may change our prices with at least 30 days’ notice; changes apply from your next billing period.
• Taxes. Prices exclude applicable taxes (such as VAT or sales tax), which you are responsible for where required.

5. Cancellation and refunds

You can cancel your subscription at any time. Cancellation, refunds, and billing disputes are handled as described in our Refund & Cancellation Policy, which forms part of these Terms.

6. Your content and data

• Ownership. You retain all rights to the content you submit to the Service — including interview scripts, participant data, responses, and research outputs generated for you (“Customer Content”).
• Licence to us. You grant us a limited licence to host, process, and display Customer Content solely to provide and support the Service.
• Your responsibilities. You are responsible for Customer Content and for ensuring you have all necessary rights, consents, and lawful bases to collect and process it — including obtaining any consents required from interview participants (for example, for recording or for processing personal data).
• Privacy. Our handling of personal data is described in our Privacy Policy.

7. AI-generated output

The Service uses artificial intelligence to moderate interviews and generate transcripts, summaries, and analysis. AI output may contain errors or omissions. You are responsible for reviewing AI-generated output before relying on it, and it should not be treated as professional advice.

8. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• Conduct research that deceives, harasses, or harms participants, or collect data from participants without appropriate consent;
• Upload content that is unlawful, infringing, or malicious (including malware);
• Attempt to gain unauthorised access to the Service or its systems, or interfere with its operation;
• Resell, sublicense, or provide the Service to third parties except as permitted by your plan (for example, agency plans);
• Use the Service to build a competing product, or scrape or bulk-extract data from the Service; or
• Circumvent usage limits, credit metering, or security controls.

We may suspend or terminate accounts that violate these Terms.

9. Intellectual property

The Service — including its software, design, and branding — is owned by CustomerInterviews LLC and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. No rights are granted except as expressly set out here.

10. Third-party services

The Service integrates with third-party services (such as Stripe for payments and third-party AI model providers). Your use of those services may be subject to their own terms, and we are not responsible for third-party services we do not control.

11. Legal restrictions on availability

The Service is offered from the United States and may not be available in all jurisdictions. You are responsible for ensuring your use of the Service complies with the laws that apply to you, including export control and sanctions laws. We do not permit use of the Service where prohibited by applicable law.

12. Promotions

Any promotional offers, discounts, or trials that we run are subject to the specific terms stated with the offer (such as eligibility, duration, and expiry). Unless stated otherwise, promotions cannot be combined, have no cash value, and may be withdrawn at any time.

13. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or complete.

14. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total aggregate liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You will indemnify and hold us harmless from claims arising out of Customer Content, your use of the Service in breach of these Terms, or your violation of applicable law — including claims from interview participants relating to consents you were required to obtain.

16. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms and (where curable) fail to cure within a reasonable period after notice. On termination, your right to use the Service ends; sections that by their nature should survive (including payment obligations, IP, disclaimers, limitation of liability, and governing law) survive termination.

17. Changes to these terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date, and for material changes we will give reasonable advance notice (for example, by email). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Governing law

These Terms are governed by the laws of the State of Wyoming and the laws of the United States, without regard to conflict-of-laws principles. The state and federal courts located in Wyoming will have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their jurisdiction.

19. Contact

Questions about these Terms? Contact us:

CustomerInterviews LLC

30 North Gould Street, Ste R, Sheridan, WY 82801, United States

Email: hello@customerinterviews.ai